At Divita, we stand confidently behind the quality, projection, and longevity of our perfumes. We don't just sell fragrances; we sell an experience. That is why we offer our industry-disrupting 60-Day "Guaranteed Compliments" Return Policy.

If our perfume doesn't perform as promised, we don't want your money. However, to prevent abuse of this policy, please read our fair-use conditions below.

1. The 60-Day Guarantee Conditions

You are eligible to return the perfume for a refund within 60 days from the date of placing your order, provided you meet the following conditions:

• The 10% Usage Rule: We want you to test the fragrance and experience its power, but you only need a few sprays to do so. The returned bottle must contain at least 90% of its original liquid. Returns of bottles that are significantly used (e.g., 20%, 40%, or 50% empty) will be strictly rejected, as this indicates prolonged daily use rather than a simple test.
• The Compliment & Longevity Trigger: You may return the product if, after wearing it in public, you did not receive a single compliment or inquiry about your fragrance, OR if the longevity of the scent did not meet the high standards we promised.

2. Standard Returns (Unopened Items)

If you changed your mind before opening the product, you can return the completely sealed, unopened, and unused perfume in its original packaging within 14 days of delivery for a full refund.

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Sample sets or discovery kits (if applicable)
• Bottles with more than 10% of the liquid missing
• Items damaged after delivery due to customer mishandling

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at info@divitaglobal.com with your Order Number and the reason for the return.
2. If your return request is accepted, we will provide you with the return shipping address and instructions.
3. Please do not send your purchase back to the sender address on the package without contacting us first.

5. Return Shipping Costs & Free Returns Offers

As a standard policy, the customer is responsible for paying the shipping costs for returning the item. Shipping costs from the original order are non-refundable.

Exceptions for "Free Returns" Campaigns: We occasionally offer "Free Returns" as a special promotional event. Free returns are only applicable if explicitly advertised at the time of your purchase and clearly noted on your order confirmation. If your order qualified for a free return promotion, we will provide you with a pre-paid return shipping label upon contacting our support team.

If no free return promotion was active during your purchase, you must cover the return shipping. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

6. Damaged or Defective Items Upon Arrival

If your perfume arrives damaged, broken, or leaking due to transit, we will replace it free of charge. Please contact us at info@divitaglobal.com within 48 hours of delivery with clear photos of the damaged item and the shipping box.

7. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the 10% usage rule. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank.