Shipping & Delivery Policy

At Divita, we know you want to experience your new signature scent as soon as possible. Our shipping process is designed to be fast, reliable, and transparent.

1. Order Processing Time

All orders are processed and packed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Orders placed before 12:00 PM (Noon) CET on a business day will usually be processed the same day.
  • You will receive another notification email with your tracking number when your order has shipped.

2. Shipping Rates & Delivery Estimates

We ship worldwide. Shipping rates differ based on the destination country of the customer and will be calculated and displayed at checkout.

Here is an overview of our standard shipping rates:

European Union (EU):

  • Standard EU Rate: 12.00 EUR
  • Sweden: 14.00 EUR
  • Finland: 13.00 EUR
  • Baltic States (Estonia, Latvia, Lithuania): 12.00 EUR

Rest of Europe (Non-EU):

  • United Kingdom: 18.00 EUR (+ Customs & Taxes)
  • Norway: 19.00 EUR (+ Customs & Taxes)
  • Switzerland: 22.00 EUR (+ Customs & Taxes)
  • Iceland: 30.00 EUR (+ Customs & Taxes)

Global & Rest of the World:

  • USA: 35.00 EUR (+ Customs & Taxes)
  • China: 35.00 EUR (+ Customs & Taxes)
  • India: 35.00 EUR (+ Customs & Taxes)
  • United Arab Emirates (UAE): 100.00 EUR (+ Customs & Taxes)

For all other countries not mentioned above: Please send an inquiry to info@divitaglobal.com before placing your order so we can calculate the exact shipping rate for your location.

🎉 Free Shipping Policy: Free shipping eligibility depends on our current promotional campaigns, which will always be clearly advertised on our website (e.g., on the top announcement bar).

If no specific promotion is active, our default Free Shipping thresholds apply automatically at checkout:

  • EU Countries: FREE shipping on orders over 100.00 EUR.
  • Other Mentioned Countries (UK, CH, USA, etc.): FREE shipping on orders over 250.00 EUR.
  • United Arab Emirates (UAE): Due to extremely high courier costs, free shipping is not available for the UAE. However, personal pickup (where you organize your own transport/courier service) is possible. Please contact us at info@divitaglobal.com to arrange this option.

Note: Delivery delays can occasionally occur due to high volume periods (e.g., Black Friday, holidays) or severe weather conditions. We appreciate your patience during these times.

3. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become active in the courier’s system. You can also track your order directly on our website through the "Track Your Order" page.

4. Incomplete or Incorrect Addresses

Please double-check your shipping address at checkout. Divita is not responsible for packages that are delayed, lost, or returned to us due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, the customer will be responsible for the re-shipping fees. If you realize you made a mistake with your address, please contact us immediately at info@divitaglobal.com. We can only fix this if the order has not yet been handed over to the courier.

5. Damaged, Lost, or Stolen Packages

Perfumes are fragile, and while we pack them with the utmost care, accidents in transit can happen.

  • Damaged on arrival: If your perfume arrives broken or leaking, please email us within 48 hours of delivery with clear photos of the damaged item and the box. We will send a replacement immediately.
  • Lost/Stolen: If your tracking link shows "Delivered" but you cannot find your package, please check with neighbors or your local post office first. If it is still missing after 3 business days, contact our support team.

6. International Shipping, Customs & Duties (Important)

Since we ship across the EU and globally, please be aware of your local import rules.

  • For EU Customers: You will not be charged any additional customs duties or import taxes. The price you see at checkout is final.
  • For Non-EU & Global Customers (UK, Switzerland, Norway, USA, UAE, etc.): Your order may be subject to import duties, customs fees, and local taxes (including VAT) once a shipment reaches your destination country. Divita is not responsible for these charges. These fees are entirely the responsibility of the customer. If a package is returned to us because the customer refused to pay the customs fees, the original shipping cost will be deducted from any potential refund.

7. Contact Us

If you have any further questions regarding your shipping or tracking, please don't hesitate to contact us at info@divitaglobal.com. We are here to help!