The Divita Guarantee: Compliments, or Your Money Back
We do not believe in empty marketing tricks. We believe in the quality of our ingredients, the power of our up to 30% oil concentration, and the undeniable presence our perfumes create.
That is why we offer the boldest guarantee in the fragrance industry: The 60-Day "Guaranteed Compliments" Promise.
If you wear a Divita perfume in public and it does not perform as we promised—if no one stops to ask what you are wearing, or if the scent fades away too quickly—we will give you your money back.
However, we believe in full transparency and mutual respect. To protect our business from individuals who might want to exploit this offer, we have established a clear and fair set of rules. Please read them below.
The "Fair Use" Rule: Full Transparency
We offer this guarantee so you can test the fragrance, experience its projection, and see how it reacts with your skin chemistry without any risk.
The catch? You only need a few sprays to know if a perfume works for you. You do not need to use half the bottle to realize if you are getting compliments.
Therefore, our guarantee is strictly subject to the 10% Usage Rule:
- To be eligible for a refund under this guarantee, the returned bottle must be at least 90% full.
- If you return a bottle that is 20%, 30%, or 50% empty, your refund request will be firmly rejected. Significant usage indicates that the perfume was worn regularly, which contradicts the claim that it did not perform.
- We inspect and weigh every returned bottle upon arrival in our warehouse.
How to Claim Your Guarantee (Step-by-Step)
If the fragrance truly did not meet your expectations and your bottle is still at least 90% full, the process is simple and straightforward:
Step 1: Contact Us Email our team at info@divitaglobal.com within 60 days of your order date. Include your Order Number and briefly let us know why the perfume did not work for you (e.g., no compliments, did not last on your skin).
Step 2: Ship It Back Once our support team approves your request, we will provide you with the return address. Please note that the customer is responsible for covering the return shipping costs. We highly recommend using a trackable shipping service, as we cannot issue a refund for packages that get lost in transit.
Step 3: Receive Your Refund Once we receive the package and verify that the bottle meets the 90% capacity rule, we will process your refund immediately. The funds will be credited back to your original payment method within 5 to 10 business days.
A Final Word
We created this policy because we know how hard it is to buy a premium fragrance online without smelling it first. We take the risk away from you, and in return, we ask for fair play. Try it, wear it, and if it is not the best scent you have ever owned—send it back.
Upgrade your experience today, completely risk-free.